Job Description

HVAC Service Manager Opportunity Authorized Homes Services is coming and needs leadership talent Check us out, visit our Career’s Page, and reach out to us. *We are an Equal Opportunity Employer; all inquiries are kept confidential. To apply for: Service Manager@ Authorized Home Services Click Below Position Purpose (Summary) The function of this position is to:

• Monitor and implement Authorized Home Services’ processes and procedures.
• Provide Technical support for the people in the field and act as a conduit when need to source additional information and resources to solve technical issues.
• Provide evaluations and reviews of the production and support staff that provides feedback the individual/Authorized Home Services performances towards reaching their respective goals and KPIs.
• Provide individual Coaching as required to train individuals on best ways to use Authorized Home Services’ resources and selling systems to meet the customer’s needs.

* Run weekly training meetings to cover:

• KPI reviews
• Performance acknowledgements and awards
• New products
• Safety Concerns
• Products issues
• Manufacturer’s Training
• Act as a mentor to encourage individual growth.
• Motivate and encourage staff throughout Authorized Home Services.
• Create and modify processes and procedures that add value to Authorized Home Services’ services or business results.

Service Manager Responsibilities/Duties/Functions/Tasks

• Must have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site.
• Continuously improve knowledge of construction in general, and how Authorized Home Services operates to benefit the customer.
• Establish goals, KPIs, and objectives for technicians and customer service representatives, along with a plan of action to attain or exceed set goals
• Measure and report on the goals, KPIs, and objectives
• Provide corrective action, feedback, accountability, and make termination decisions for individuals that do not meet the goals and expectations of the Company.
• Provide weekly status updates to the owner.
• Regularly review and monitor progress against goals and seek assistance as needed.
• Communicate effectively with associates, superiors, vendors, and customers.
• Possess superior interpersonal skills.
• Should be able to read and interpret blueprints, technical drawings and specifications.
• Must be able to accurately list and order materials and supplies.
• Must be able to work under time and budgetary constraints and pressures.
• Efficiently manage his or her time and schedule.
• Be computer literate to the extent necessary to fulfill this function. Must be familiar with the use of smart phones, text messaging, and email.
• Must be capable of understanding customer needs and influencing their decision.
• Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.
• Clean, neat, professional appearance.
• Work and drive safely and be able to recognize and avoid dangerous situations.
• Adaptable to changing work schedules as the business dictates.
• Other duties as assigned

Check us out, visit our Career’s Page, and reach out to us. *We are an Equal Opportunity Employer; all inquiries are kept confidential. To apply for: Service Manager@ Authorized Home Services Click Below

Job Tags

Full time,

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