Job Description
Lead with Purpose. Inspire Community. Drive Excellence.
The Front Climbing Club is more than just a climbing gym-we're a vibrant hub for movement, creativity, and connection. With world-class climbing terrain, inclusive programming, and a commitment to sustainability and equity, we create a space where people thrive both on and off the wall. We're proud to be a leader in the climbing community, and we're looking for a passionate Gym Manager to help us elevate that experience every day.
About the RoleAs Gym Manager, you'll play a critical leadership role in driving operational excellence and cultivating an empowering team culture. You'll collaborate with assistant managers, shift leads, and cross-department partners to deliver exceptional service and ensure a seamless daily workflow. This role is ideal for a seasoned manager with a strong customer service ethic, proven leadership skills, and a passion for community engagement.
What You'll DoLead day-to-day gym operations with a hands-on approach that fosters teamwork, safety, and efficiency.
Champion an outstanding member and guest experience by modeling exceptional customer service.
Manage scheduling, staffing plans, and talent development-including hiring, onboarding, training, and performance feedback.
Collaborate across departments (events, retail, café, amenities, programs, etc.) to ensure strategic alignment and operational success.
Facilitate feedback loops with members and staff to improve service and resolve issues quickly and effectively.
Support maintenance and risk management efforts, ensuring our facility is safe, welcoming, and well-maintained.
Contribute to strategic planning efforts that align with company goals and values.
Bachelor's degree preferred, or equivalent experience.
At least 5 years of professional experience, including 4+ in customer service or hospitality.
Minimum of 2 years of experience leading and managing a team.
Proficiency with MS Office (Excel, Outlook); knowledge of Rock Gym Pro is a plus.
Strong interpersonal, organizational, and time management skills.
Ability to work evenings and weekends as needed.
Current First Aid/CPR and Utah Alcohol certifications (or willingness to obtain).
A collaborative mindset and a passion for enhancing the member experience.
At The Front, we value creativity, community, and continuous growth. You'll join a team that's committed to pushing boundaries, supporting one another, and making climbing accessible to all. In return for your talents, we offer:
Competitive salary and benefits
Opportunities for professional development
A dynamic, inclusive work environment with unique atmosphere.
Salary: $55,000- $65,000
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