Support Center Agent Job at Sales Match, Aurora, CO

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  • Sales Match
  • Aurora, CO

Job Description

Job Title: Remote Support Center Agent

Hourly Pay: $18 - $22/hour

Summary:

We are hiring a Support Center Agent to join our fully remote team. In this role, you will provide front-line assistance to customers by answering inquiries, troubleshooting issues, and delivering effective solutions. If you’re a problem-solver who enjoys helping others and working in a fast-paced environment, this position offers a rewarding path in customer support.

Job Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat

  • Troubleshoot and resolve issues with products or services

  • Accurately log interactions and resolutions in the support system

  • Provide clear, step-by-step guidance to customers

  • Escalate complex or unresolved issues to the appropriate department

  • Stay informed about product updates, FAQs, and support procedures

  • Maintain professionalism and empathy during all customer interactions

Qualifications:

  • Excellent verbal and written communication skills

  • Strong analytical and problem-solving abilities

  • Comfortable multitasking and navigating support tools

  • Prior experience in customer support, help desk, or related roles preferred
  • Ability to work independently in a home-based environment

  • Reliable high-speed internet and a quiet, distraction-free workspace

Perks & Benefits:

  • 100% remote work with flexible scheduling options

  • Competitive hourly pay: $18 - $22

  • Paid training and onboarding support

  • Evening and weekend shift availability

  • Supportive, team-oriented company culture

  • Opportunities for career advancement within the support team

Job Tags

Hourly pay, Work from home, Flexible hours, Afternoon shift,

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