Under the direction of the supervisor, provide oral medical interpretation for clinical and non-clinical encounters both face to face and remotely in compliance with the IMIA Standards of Practice, Code of Ethics and BMC policies to ensure patient safety and access to quality care. Provide written translations as required in patient encounters such as assisting filling out forms, medical instructions, medication schedules and instructions. Provide administrative written translations such as letters to patients, documents, and patient materials. Track and document encounters for reporting purposes. Provide accurate and skilled interpretations to ensure the successful delivery of safe and quality services to non-English speaking consumers. Explain BMC resources, office protocols, and interpreter role to clinicians and patients; make appropriate referrals; serve as a resource to both patients and providers to contribute to successful outcomes. Perform duties in the spirit of teamwork and cooperation. Adhere to hospital policies on customer relations and hospitality. Understand the hospital’s system of service delivery. Provide face to face and remote interpretation for all types of encounters in the hospital setting, such as medical appointments and nurse assessments, family meetings, psychiatric and social work consultations, teaching, informed consents and explanation of tests and procedures, administrative encounters, assisting patients to obtain information, make, confirm or re-schedule appointments, assisting providers to give simple medical instructions, give test results, facilitating patients in navigating the system. Provide written/site translations: in-patient discharge instructions, assist patients fill out forms, medication schedules, administrative translations such as letters to patients, documents, and patient materials. Interpreters on call must be available to take on-calls after hour requests and cover for emergencies at night and week-ends carrying a pager to cover a language or the Interpreter Services Department. Must be flexible to change his/her shift with appropriate notice. General office responsibilities include contributing to the overall organization of the office, assisting in occasional filing, answering telephone calls, taking requests, organizing any data collection, and may be required to do data entry, statistics and scheduling. Prepares reports of departmental activities. Assists in the development and presentation of interpreting training/workshop sessions, as well as training and orientation on cultural diversity and language issues to BMC staff. Learn how to operate TTY machines. Patient responsibilities include minimal physical contact with patients and unlikely to come in contact with blood and body fluids. Will use Personal Protective Equipment (PPE) that is provided by BMC and must be worn when there is reasonable anticipated risk of occupational exposure to blood or body fluids. Performs other duties as needed. Education required is minimum of two years of college or equivalent combination of education and experience. Certification required is National Certification or completion of a Medical Interpreting program offered at a college level or a 60 hour Medical interpreting program prior to hire date. Experience required varies from 1 to 3 years depending on certification. Knowledge and skills required include fluency in English and the required language, strong knowledge of medical vocabulary, thorough knowledge of IMIA Standards of Practice and Code of Ethics, high level of customer service, experience working with diverse patients, good interpersonal, organizational, and time management skills, and knowledge of computer systems such as Word, Excel and Outlook. Special working conditions include on-call duties with pager coverage for emergencies at night and weekends. Schedule is 8:30am to 5pm Monday to Friday.
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