Job Description

Retail Operations Manager

Grow With Us!

At Hudson, we’re more than North America’s leading travel retailer. For over 30 years, we’ve been a vital part of travelers’ journeys with over 1,000 stores featuring duty-free, duty-paid, and food & beverage locations. Now, we’re looking for passionate individuals like you to make a difference in the day-to-day experience at Atlanta International Airport!

What You Can Expect from Us:

• Competitive Salary: $52k - $57k
• Career Development: Grow with a company that values your skills and experience

This Operations Manager Job is for you if you Enjoy:

• This role is ideal for a results-driven leader committed to excellence in sales, service, and overall store performance.
• Supporting the General Manager with daily operations that drive our business.
• Working at the Charleston International Airport

Job Responsibilities:

• Supporting the General Manager in daily operations; collaborate with leadership to manage multi-unit operations effectively.
• Train staff and ensure they deliver outstanding customer service.
• Meet and exceed sales targets while keeping shrink to a minimum.
• Assist customers with product inquiries and provide store navigation support.
• Set a high standard and lead by example to uphold a positive corporate image.
• Deliver top-notch customer service and maintain an attractive, well-organized stores.
• Ensure Brand Consistency, keep the brand experience seamless across all customer touchpoints.
• Manage Payroll and Expenses by optimizing staff productivity, manage labor efficiently, and keep monthly expenses within budget.
• Uphold housekeeping standards, including dusting, mopping, and overall store cleanliness.
• Enforce policies consistently to protect assets and reduce shrink by monitoring high-risk areas.
• Provide regular updates on stock, branding, sales initiatives, and performance targets.

Requirements:

• 3+ years of Retail Management experience.
• Strong leadership abilities and excellent organizational skills.
• Skilled in coordinating multiple tasks and projects effectively.
• Strong time management and keen attention to detail.
• Excellent interpersonal skills for engaging with customers, team members, landlords, suppliers, and supervisors.
• Willingness to work flexible hours, including weekends, holidays, and extended hours when needed.
• Proficient in Microsoft Office, especially Word and Excel.

Other Benefits:

• Daily Pay: Receive your earnings as you work

• 20% Discount at Hudson, 50% Discount on Hudson Food and Beverages

• Paid Time Off (PTO)

• Personal and Parental Leave Programs

• Medical, Dental, and Vision Insurance

• Company-Paid Life Insurance

• Employee Recognition Programs

• Opportunities for Advancement and Growth

• Referral Bonus up to $500

Hudson is an Equal Opportunity Employer that considers all qualified individuals for employment without regard to age, race, color, religion, sex, sexual orientation, national origin, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state, or local law. We are dedicated to fostering an inclusive workplace where diversity, unique experiences, backgrounds, and identities are valued.

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.

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