Job Description

Job Description

Job Description

Reservations Agent is responsible for performing lodging and reservations duties set forth herein, while maintaining superior customer service to our members and guests.

Primary Responsibilities

• Complete check ins and check outs
• Answer inquiries of room rates, outlets, area location, room type and availability
• Accommodate room changes expediently
• Making sure all of a group’s reservations are properly input and the billing for each is set up correctly

• Follow up with Accounting on any billing problems after the group has departed
• Report any negative and/or positive requests or comments from members and guests to the manager
• Demonstrate respect, sensitivity and concern for guests’ needs
• Assist guests with billing inquiries, reservation modifications, and cancellations.
• Support the team in achieving revenue goals through efficient booking and upselling
• Ability to operate office equipment and industry specific software (ADP, Jonas Chorum PMS, etc.)
• Work closely with and maintain communication with the Membership Services, Food & Beverage Department, and Cabins Teams to provide our guests with an exceptional experience from arrival to departure.
• Maintain a clean and neat work area.
• Maintains consistent branding across all member-facing communications, ensuring visual and messaging alignment with The Tree Farm standards.
• Practices, upholds, and promotes the core values, policies and procedures, and standards of The Tree Farm
• Participating in team meetings with the Night Auditor to discuss operational improvements and guest feedback.
• Assists with other work-related duties as assigned

Minimum

• High School graduate or equivalent.
• Minimum of 3 years of experience in hospitality, private clubs, customer service, or an administrative support role.
• Be able to excel in a time sensitive, demanding environment while remaining calm and working well under stress and pressure.
• Must maintain confidentiality and exercise sound judgment in handling sensitive member and The Tree Farm information.
• Available for weekends and holidays, as well as mornings and evenings.
• Ability to compute accurate mathematical calculations

Must have valid Driver’s License

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