Patient Services Advocate Job at FastMed, Sanford, NC

NVRDdnFWNlljMVpmWDBZekcyUXNrVFB4RVE9PQ==
  • FastMed
  • Sanford, NC

Job Description

Job Description

Job Description

Are you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? Then come join us at FastMed.

For the past 20 years FastMed has served as the front door of healthcare for our communities while continuing to expand our national footprint. Our mission is to provide patients with the best end-to-end healthcare experience in terms of quality, accessibility, affordability, and compassion. What sets us apart is our Compassionate Hospitality philosophy, which blends the compassion of healthcare with the best-in-class standards of hospitality.

POSITION SUMMARY

What you’ll be doing: We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience upon entrance to a FastMed clinic, providing exemplary customer service from check-in to check-out. This includes:

  • Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers’ needs and provide resolutions
  • Guiding patient in registration processes, including verification of insurance
  • Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible
  • Assisting with patient feedback collection
  • Accurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation log

What you’ll bring to the table: A high school diploma or equivalent, excellent organizational & interpersonal communication skills, the ability to remain calm and supportive towards our patients in busy or stressful situations, and preferably two years’ experience in a medical front office or customer service setting. Bonus points if you have medical/insurance billing knowledge.

Why you’ll love working with us: FastMed believes in taking care of our team members as effectively as our team members take care of our patients. As a part of our team you’ll have access to several benefits, including but not limited to:

  • Competitive pay with quarterly incentive plan
  • Generous paid vacation & sick time that starts accruing on your first day with us
  • Medical, dental, vision, and other wellness benefits
  • 401(k) with company match

By joining our team you will also have the opportunity to be a key contributor to our culture. This is the environment we create to engage with our patients and each other, and it is key to our mutual success. Our culture is best exemplified by our STAT values:

Service: Our ultimate calling is to provide superior service to our patients, and to support our patient-facing team members in their quest to do this.

Teamwork: We work collaboratively to achieve our common goals, as achieving them is dependent upon a sustained collective effort.

Accountability: We perform the jobs that are assigned to us to the best of our abilities and in a manner that is consistent with the highest level of personal integrity.

Transparency: We acknowledge our shortcomings immediately so that we can find new solutions that continuously improve the quality of the service we provide.

A few requirements :

Minimum two years’ experience in customer service and medical front office setting is preferred

APPLY TODAY and join us as we seek to accomplish our mission and live our values in every patient interaction!

Job Tags

Immediate start,

Similar Jobs

Nightingale Nurses

Travel Med-Surg Registered Nurse - $1,893 per week Job at Nightingale Nurses

 ...Nightingale Nurses is seeking a travel nurse RN Med Surg for a travel nursing job in State College, Pennsylvania. & Requirements ~ Specialty: Med Surg ~ Discipline: RN ~ Start Date: 05/31/2025~ Duration: 13 weeks ~36 hours per week ~ Shift: 12 hours,... 

PPA Tour

Audio Visual Technician Job at PPA Tour

 ...creative professionals to help shape its future. Position Summary: The AV Technician will be responsible for setting up, operating, troubleshooting, and tearing down audio-visual systems during PPA Tour events. This hands-on role supports the production of live... 

Stagecoach Inn & Restaurant

Host Job at Stagecoach Inn & Restaurant

Job Summary:The Host/Hostess is the first point of contact for guests, responsible for creating a warm and welcoming atmosphere. This role includes managing reservations, seating guests efficiently, and ensuring a smooth flow of service. The ideal candidate is friendly... 

HUMBOLDT PACIFIC LLC

Fuel Tanker Truck Driver Job at HUMBOLDT PACIFIC LLC

 ...AVIATION FUEL TANKER TRUCK DRIVER JOB (RICHMOND, CA) We are looking for local and regional fuel transport drivers to join our small, family first company, who are committed to getting the job done safely and efficiently. This full-time position features local... 

Johnson & Johnson

Postdoctoral Researcher, Ophthalmology Job at Johnson & Johnson

 ...Johnson Innovative Medicine R&D is recruiting for a Postdoctoral Researcher studying Retinal Pigment Epithelium (RPE) biology in the...  ...and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company...