Job Description

Job Description

Job Description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule: Full-Time | MondayFriday

About Us

Hanson Medical Services is a mission-driven primary care clinic committed to improving the health and well-being of individuals and families throughout our community. We offer compassionate, comprehensive care and pride ourselves on our patient-first approach.

Position Overview

We are seeking a friendly, organized, and compassionate Patient Advocate to join our front office team. As a key first point of contact for our patients, the Patient Advocate plays a vital role in delivering a welcoming and efficient experiencefrom check-in to check-out. This position requires excellent communication skills, attention to detail, and a passion for patient-centered service.

Key Responsibilities

• Greet patients in person and by phone with professionalism and warmth

• Schedule, reschedule, and confirm patient appointments using our EMR system

• Check patients in and out, verifying demographics and insurance information

• Collect co-pays and other payments as needed; provide receipts and documentation

• Assist patients with paperwork and answer questions about clinic procedures

• Communicate effectively with clinical and administrative teams to ensure a smooth patient flow

• Maintain confidentiality in accordance with HIPAA and clinic policy

• Support care coordination and follow-up activities as directed by the provider or care team

Qualifications

• High school diploma or equivalent (required); associates or medical office training (preferred)

• Previous front desk or customer service experience in a medical setting strongly preferred

• Strong interpersonal and communication skills

• Proficiency with computers and ability to learn electronic medical records (EMR) systems

• Ability to multitask, stay organized, and maintain a calm, positive demeanor

• Experience with Epic EMR desired

Why Join Us?

• Meaningful work serving our local community

• Supportive, team-oriented work environment

• Opportunities for growth as our clinic expands

• Competitive pay and benefits

Job Tags

Full time, Local area,

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