Job Description

Job Description

Job Description

The Account Manager at Russell-Massey & Company is responsible for customer service and working as a team in a fast paced and friendly office. We pride ourselves on our work-life balance. We work hard and play hard!

• Competitive Pay
• Hours 8:30AM-4:45PM
• Job Stability in a growing industry
• Health, Life, Disability, Dental Insurance and 401k
• Paid time off
• Opportunity for Advancement
• Upbeat and fast pace working environment

• Service existing clients in person, online, by phone, and through written communication.
• Foster and maintain excellent relationships with clients through regular follow-up, and general account support. Anticipate, respond to, and follow up on all existing client needs.
• Collaborate with team members to provide expertise and answer questions and participate in meetings as needed.
• Support and prepare clients for renewal and retention and maintain strong client relationships.
• Maintain CE and participate in ongoing education and keep informed regarding industry information, coverages, and technology to continuously improve knowledge and performance.

• Willing to obtain insurance license required by the state which will be paid for by employer
• Minimum 2 years office experience preferred
• Be people-oriented, customer-focused, and able to service existing clients.
• Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making, and superior written and verbal communication skills.
• Have excellent time management skills, thrive in a team environment, and have computer proficiency.

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