Job Description

IT Support Specialist / IT Support - Networking & Support for Lounges and US Headquarters

Southlake, Texas

Plaza Premium Group

**Onsite role in our beautiful Southlake HQ, and up to 30% travel to lounges**

Plaza Premium Group is the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that’s shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we’d love to have you on board!

Job Scope:

• Responsible for supporting the day-to-day IT Networking & Support function in the lounges and offices, providing Networking, end-user support, and IT systems delivery services for existing and new lounges. Supporting end-users by working closely with Helpdesk & IT Operations where appropriate for resolution to IT needs (both incidents and requests).
• Responsible for ensuring standard Networking configurations are implemented, and Standard Operating Procedures are followed, and relevant IT documentation is appropriately and accurately updated promptly.
• Responsible for executing the IT Infrastructure deployment for new and renovated outlets as per design specifications and PPG IT Standards.
• Responsible for IT support service delivery complying with PPG Global IT standards and standard operation procedures in America's region.

Job Responsibilities:

• Provide technical support to end-users, troubleshoot technical issues with hardware, software, network, and resolve technical problems within SLA. This includes camera systems, point-of-sale devices, laptops, printers, and other normal devices.
• Set up, configure, and maintenance of PPG Americas’ networks and networking infrastructure in our outlets and offices.
• Maintains inventory and tracking of all hardware and software assets.
• Document, maintain knowledge-base-articles, user guides, and troubleshooting procedures.
• Improve support services by ensuring timely problem resolution and providing excellent customer service.
• Ensure security and privacy of networks and computer systems.
• Analyze computer / IT problems reported and recommend corrective, preventative, and improvement measures.
• Provide training, guidance, and support to end-users.
• Performs all other duties as assigned by superiors.

Requirements:

• Degree in Information Technology or Computer Science.
• Over 3 years of experience in a similar role with medium or large-scale organizations.
• ITIL Foundation is preferable.
• Required hands-on experience in the setup & configuration of Networks. Configuring, Firewalls, Switches, VPN, WAN/LAN, and other network peripherals.
• Proficient in Microsoft Operating Systems and Office 365.
• Good communication skills, including verbal and writing skills.
• Excellent analytical and problem-solving skills to provide quick solutions to problems.
• Possess an optimistic, positive, and can-do attitude.
• Be available for after-hours and weekend project work as needed.
• Must pass a criminal background check, MVR, and/or airport security clearances as needed.
• Spanish language is an plus

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization's outlets.
• Travel up to 30% if needed for projects.

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