Fulfillment and Customer Experience Specialist Calling all aspiring e-commerce and fashion entrepreneurs! Flexible work hours and a part-time position based in Honolulu. Mohala Eyewear can offer you: Hands-on experience working in a startup environment and learning how to build a brand from the early market stages. A purpose-driven work environment where your work empowers girls worldwide. You will learn: E-commerce fulfillment, inventory management, purchasing, and customer experience management with direct-to-consumer touchpoints. This position will expose you to all facets of business and entrepreneurship. A little about us: Most eyewear is designed for a narrow, Eurocentric face shape leaving millions of women wearing glasses that slide, rest on cheeks, or hit lashes. Mohala offers 3 unique nose bridges, 3 widths, and adjustable frames to create a custom fit for all face shapes. Each pair sends a girl to school, and we have donated 92,000 days of school to date. We are sold at Nordstrom and have been featured by former President Barack and Michelle Obama. Website: mohalaeyewear.com Instagram and TikTok: @mohalaeyewear Overview The Fulfillment and Customer Experience Specialist’s top priority is to ensure all e-commerce orders are fulfilled accurately and timely with products and packaging that meet Mohala specifications. All customer inquiries must be responded to within 48 hours with accurate, friendly responses to create an amazing customer experience. Responsibilities Fulfill all e-commerce and wholesale orders and process returns and exchanges. Receive new product launches and new releases. Pick up shipments from the post office 3 times per week. Manage physical inventory. Keep backstock on shipping materials organized for easy inventory checks and packing. Purchase supplies. Work at Mohala in-person sales events. Respond to all customer emails within 48 business hours. Respond to all customer comments, DMs, and messages on Instagram and Facebook within 48 business hours. Use necessary customer management applications to record customer information for future orders and follow-up. Respond to all customer reviews. #J-18808-Ljbffr Mohala Eyewear
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