Job Description

We are seeking a detail-oriented and highly reliable Data Center Technician to manage and support the daily operations of our data center. The ideal candidate will have strong technical skills, dedication to maintaining uptime, and the ability to work efficiently in a fast-paced environment. The technician will be responsible for the setup, maintenance, and troubleshooting of hardware and infrastructure, ensuring optimal data center performance.

Key Responsibilities:

Data Center Operations & Infrastructure Management

• Ensure data center organization, security, and compliance with industry best practices.
• Rack, install, maintain, and decommission servers, networking gear, and power systems (lifting up to 70 lbs regularly).
• Conduct hardware inspections, firmware updates, preventive maintenance, and repairs.
• Monitor data center capacity, power usage, and cooling efficiency to optimize operations.
• Track and maintain server fleet health to ensure continuous uptime and performance.
• Collaborate with network, storage, and systems teams to deploy and support hardware solutions.
• Maintain accurate inventory and asset tracking records for all physical equipment, consumables, and spare parts.

Cabling & Network Connectivity

• Install, terminate, and test fiber optic (single-mode/multi-mode) and Cat6/Cat6a network cables.
• Perform structured cabling, patch panel installations, labeling, and documentation.
• Diagnose and troubleshoot network connectivity issues using tools such as cable testers, power meters, and fault locators.
• Ensure proper network link connections for new hardware deployments and upgrades.
• Perform power cable routing and distribution within racks, ensuring proper load balancing.

Troubleshooting & Technical Support

• Respond to service tickets related to hardware failures, network issues, and environmental conditions.
• Diagnose server and infrastructure issues and determine the best course of action (repair vs. replacement).
• Apply BIOS, firmware, and driver updates using approved tools.
• Work closely with vendors and hardware suppliers to coordinate warranty replacements and repairs.
• Document troubleshooting steps, issue resolutions, and system changes for future reference.

Physical & Environmental Demands

• Ability to lift and move up to 70 lbs regularly.
• Work in confined spaces, elevated locations, and noisy environments as needed.
• Stand, walk, bend, and stretch for extended periods (8+ hours per shift).
• Climb ladders and stairs while carrying equipment.
• Work in a climate-controlled yet variable-temperature environment.
• Support on-call, after-hours, weekend, and holiday shifts as required.
• Work from data centers in Ashburn, VA and Tysons, VA, with occasional on-call or after hours/weekend work as required

Requirements & Qualifications:

Technical Skills & Knowledge

• 3-5 years of hands-on experience in a data center environment.
• Strong understanding of server hardware, networking equipment, and IT infrastructure.
• Experience with Linux CLI and Windows CMD for basic troubleshooting.
• Knowledge of firmware updates, BIOS configurations, RAID setups, and virtualization technologies (VMware preferred).
• Ability to diagnose and repair hardware failures within defined service processes.
• Strong knowledge of fiber optic and copper cabling standards, installation, and troubleshooting.
• Experience with network tools and diagnostic equipment (Fluke testers, power meters or similar).

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.comteam!
• Gain well rounded experience: Alarm.comoffers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: Alarm.complaces high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
• Alarm.comvalues working together and collaborating in person.  

COMPANY INFO

Alarm.comis the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.comoffers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.comis an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.comunderstands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with , please email your company information and standard agreement to  RecruitingPartnerships@Alarm.com.

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