Job Description
On-Board Services is hiring a
Customer Service Representative
Buffalo, NY!
For immediate consideration please send your resume to
resumes@onboardusa.com
Subject Line: Position Title and State you are Located.
About Us: On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k. Position Details: Position Type: Contract
Job Location: Buffalo, NY
Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance
Compensation: $24.00 - $24.50 (based on experience)
Overview/ Requirements: 1. E-commerce Customer Relationship Management (25%): a. Serve as the primary point of contact and advocate for our e-commerce customers operating under DTO, DTC, and B2B2C models.
b. Develop strong relationships with key stakeholders within the e-commerce organizations, understanding the nuances of each business approach.
c. Gain a deep understanding of each customer's unique online retail needs, challenges, and objectives within their respective models.
2. Data Analysis and Reporting (25%): a. Analyze customer data, website analytics, and user feedback across DTO, DTC, and B2B2C models to proactively identify opportunities for improvement.
b. Prepare and present regular reports on online store performance, customer satisfaction, and key performance indicators, recognizing the unique metrics associated with each e-commerce paradigm.
3. Issue Resolution and Support (15%): a. Act as a primary point of contact for any customer issues or concerns related to e-commerce operations, considering the implications for DTO, DTC, and B2B2C models.
b. Collaborate closely with technical support and product teams to address e-commerce-specific challenges and ensure timely resolution.
4. Performance Optimization (15%): a. Collaborate with e-commerce customers operating under DTO, DTC, and B2B2C models to assess and optimize their online store performance, considering the intricacies of each approach.
b. Identify opportunities for website efficiency improvements, conversion rate optimization, and enhanced user experience within these diverse models.
c. Provide recommendations and strategies tailored to each model to drive online sales and growth effectively.
5. Customer Onboarding and Training (10%): a. Ensure seamless onboarding for new e-commerce customers, tailoring the process to their specific DTO, DTC, or B2B2C requirements.
b. Provide training resources and guidance to empower customers to maximize the benefits of our e-commerce services within their chosen model.
c. Conduct regular check-ins to gauge customer satisfaction and usage, considering the distinct operational dynamics.
6. Continuous Improvement (10%): a. Stay up to date with industry trends and best practices in e-commerce, DTO, DTC, and B2B2C, adapting strategies to align with the evolving landscape.
b. Propose process enhancements and strategies to optimize e-commerce customer satisfaction and success within the varied models.
Qualifications Customer Success or Account Management experience within the E-commerce industry, with expertise in DTO, DTC, and B2B2C models.
Knowledge of e-commerce platforms and best practices.
Data analysis and reporting proficiency.
Exceptional interpersonal and communication skills.
Proven ability to build strong customer relationships and provide strategic guidance.
Problem-solving and issue-resolution capabilities.
Ability to adapt to evolving industry trends and customer needs.
SAP Experience
Background in Ecommerce order management or customer service is preferred
Apply Today!
On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.
The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”
On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.
JD# 25-03863 On-Board Companies
Job Tags
Full time, Contract work, Temporary work, Local area, Immediate start, Flexible hours,