Job Description

Customer Service Rep

AHF Products has a job opportunity for a Customer Service Rep to be located in Dallas, TX. Reporting to the Branch Manager, the CSR's responsibilities include assisting with day-to-day sales activities, processing all customer orders to completion via delivery or will call, presenting products to customers, answering questions regarding products, pricing, ship dates and acting as a relationship ambassador to contractors, installers, architects, builders, and designers. Responsible for ensuring all customers who come in contact with Crossville Studios receive excellent service, while adhering to company policies and procedures.

Job Duties:

• Provide clients with unsurpassed service, expertise, and convenience throughout the sales and completion process.
• Maintain professional appearance and attitude at all times.
• Answer phones and greet clients as they enter the customer service area.
• Follow-up on orders that are on backorders and processing customer orders accurately.
• Use DANCIK to look up pricing, customer information, delivery dates, and process orders.
• Call customers to communicate on order status and ETA's.
• Liaison with outside sales reps. and managers.
• Organize and maintain the contractor area.
• Ensure all customers receive excellent customer service.
• Solve customer problems with a sense of urgency and accuracy.
• Communicate with the warehouse department regarding order status in staged areas.
• Schedule delivery and reminder calls to customers.
• Complete projects or assignments as delegated by the supervisor.
• Back up to other positions within the department when needed.
• Maintain positive communication skills and process customer orders accurately.
• Maintain an organized and efficient work area.
• Suggestive selling while placing orders and maintaining displays (tools, saws, cleaners, sealers).
• Scan all paperwork correctly (PO's, confirmations, POD's).
• Other duties as assigned.

Job Qualifications:

• Knowledge of interior and exterior design, Ceramic and Porcelain tile, natural stone, and related products.
• Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers.
• Self-driven with a high level of energy and enthusiasm.
• Excellent relationship selling/customer focused sales abilities.
• Solution oriented with exceptional follow through.
• Good basic math skills, (including ability to take accurate measurements)
• Proficient with Windows based computer applications.
• Ability to perform well in a detail oriented, fast paced environment.

Physical Demands:

• You will be expected to sit for long periods of time frequently.
• Frequently spending extended periods of time on the phone with customers.
• Occasional lifting up to 50 lbs may be required.

Mental Demands:

• Think analytically
• Make decisions
• Develop options and implement solutions
• Work with a team
• Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
• Attention to detail
• Communicate effectively
• Multitask in a fast-paced environment
• Work with a Sense of Urgency

AHF Products:

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce, Armstrong Flooring, Hartco, Robbins, LM Flooring , Capella, HomerWood, Hearthwood, Raintree, Autograph, Emily Morrow Home, tmbr, Crossville, and Crossville Studios. Our commercial brands include Bruce Contract, Hartco Contract, AHF Contract, Armstrong Flooring, Parterre, Crossville and Crossville Studios. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.

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