Job Description

Application Instructions

To be considered for the Client Experience Manager role, we kindly ask you to complete our online application, which includes a short 7–10 minute Culture Index assessment. This assessment is a vital part of the process, helping us understand your personality, work style, and approach to tasks and problem-solving.

Click here to complete the application and assessment:

About Social Practice

Social Practice is a social media content marketing agency dedicated to the art of storytelling with the intention of driving growth for our clients. Our expertise lies in managing and optimizing marketing channels, including social media, paid media, email campaigns, influencer marketing, and blogs, to expand our clients' reach. We proudly cater to medical and dental practices in the aesthetics space. Our specialization in social media combined with our deep understanding of the aesthetics field allows us to deliver results that drive a strong return on investment for our valued clients.

As a faith-based company, we're driven by our mission to create a meaningful impact for our clients and their patients through leveraging influential storytelling on social media. We are dedicated to fostering growth in each partnership we cultivate through innovative strategies that drive results. 

Role Summary

The Client Experience Manager at Social Practice plays a crucial role in ensuring exceptional client service and driving client satisfaction through effective content marketing strategies. This position is designed for someone who is not only passionate about content marketing—spanning strategy, planning, design, and growth—but also deeply committed to delivering an outstanding client experience. The ideal candidate is empathetic, kind, and acts with integrity, reflecting these values in every interaction with clients and internal teams.

As a key liaison between clients and the creative team, the Client Experience Manager must excel in translating client needs into actionable insights and high-quality deliverables. This individual is dedicated to understanding and anticipating client needs, often before they are explicitly communicated, thereby fostering a strong foundation of trust and loyalty. They lead by example, consistently demonstrating exceptional leadership qualities, and strive to exceed client expectations through thoughtful campaign direction and strategic consultation. 

Their proactive, clear, and actionable communication ensures that clients and team members are always informed and aligned, driving successful outcomes and maintaining high client retention rates. By embodying the core values of leadership, excellence, effective communication, accountability, and overall wellness, the Client Experience Manager significantly impacts both the growth of client accounts and the overall success of Social Practice.

Key Responsibilities: 

In this role, the Client Experience Manager is tasked with delivering exceptional client service and driving successful content marketing campaigns.

• Client Experience: Deliver exceptional service and build strong client relationships by managing expectations, ensuring high-quality deliverables, and providing ongoing support and engagement. Lead the new client onboarding process and maintain regular communication about campaign strategies and results. Anticipate potential needs or issues before they arise and address them without the client having to ask. Paying close attention to the client’s needs and concerns, actively listening, and responding promptly and thoughtfully. Tailoring the service to meet the individual needs and preferences of the client. This includes remembering previous interactions, anticipating needs, and offering customized solutions.
• Client Retention: foster long-term client partnerships by building strong relationships that add significant value, encouraging clients to invest further in our services. 
• Additional Revenue: Identify and promote additional services to clients, such as photo or video shoots, email marketing, influencer marketing, and more, to enhance their marketing strategies and drive additional revenue.
• Team Leadership: Collaborate with the creative team to ensure content quality and effectiveness are meeting the client’s goals and expectations. Offer guidance, support, and grace to fellow team members, putting team accomplishments first over individual goals. Work to identify solutions in all aspects of team relationships.
• Campaign Development: Develop and execute campaign strategies based on client objectives, ensuring that all content is engaging and aligns with the client’s brand. Proactively advocate for the client’s needs in internal meetings.
• Photoshoots: Manage and lead all aspects of client photoshoots, ensuring clear communication and support for both clients and the creative team. Be present on-site to guarantee everything runs smoothly and meets the client’s vision. Some travel is involved, and weekend availability may occasionally be needed for client events.
• Communications: Maintain clear and proactive communication with clients and internal teams, ensuring that everyone is updated on project progress and campaign success. Take initiative in your communication to relate ideas, solve problems, and improve your capabilities to serve.
• Training: Assist in the training of new team members, providing guidance on processes and best practices to support their integration and success.

Qualifications & Skills

• Bachelor’s Degree in Marketing, Business, or Communications
• Minimum 3-5 years of experience in a client-facing role
• Experience working with high-end clientele
• Strong eye for creative and branded content
• Ability to independently manage client initiatives and campaigns
• Proficiency in social media campaign analytics and strategy
• Demonstrated leadership abilities and proactive engagement
• Articulate and effective communication skills
• Ability to work well under pressure and as a self-starter
• Experience upselling clients to additional services or upgraded service packages
• Strong attention to detail

Compensation & Benefits:

The starting salary is $60,000 annually (minimum 3 years of experience in a client-facing role) with a competitive bonus structure that allows for quarterly performance-based bonuses. The comprehensive benefits package includes health insurance (medical, dental, vision), retirement plans through our IRA, and three weeks of paid time off (vacation, sick leave, holidays). Additional perks include a $50 monthly fitness reimbursement and a $50 monthly cell phone stipend to support employee wellness and connectivity.

Opportunities For Advancement:

This role offers significant career growth potential within Social Practice. High-performing individuals may advance into director-level positions to lead the client experience team or transition into business development roles as opportunities arise. We are committed to fostering professional growth and providing development opportunities to support long-term career advancement within our organization.

Reporting Structure:

The Client Experience Manager will report directly to the Operations Manager, with final decisions on promotions, raises, and employment status being approved by the CEO. The role involves collaboration with all employees and contractors.

Location:

This position is based in our Dallas office at 6060 N. Central Expressway, Suite 500, Dallas, TX 75206. We offer a flexible work schedule with the ability to work from home on Monday, Wednesday, and Friday, and office days on Tuesday and Thursday.

Application Instructions:

To apply for the Client Experience Manager position, please submit your resume, cover letter, and any other required documents to socialassistant@social-practicetx.com. In your cover letter, highlight your relevant experience and explain why you are an excellent fit for this role.

Equal Employment Opportunity Statement:

Social Practice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Click here to complete the application and assessment:

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