Position: Call Center Agent
Location: Knoxville, TN 37932 (Work From office )
Work Mode: Work from Office
Education, Experience and Other Skills
Job Summary: We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans.
Key Responsibilities:
Handle inbound and outbound calls related to flight bookings and travel inquiries.
Provide accurate information about flight schedules, fares, and travel policies.
Assist customers in booking, modifying, or canceling flight reservations.
Resolve customer complaints and issues in a professional and timely manner.
Maintain up-to-date knowledge of airline regulations and travel industry trends.
Upsell additional travel services and products when appropriate.
Document all customer interactions and transactions in the CRM system.
Collaborate with team members to ensure a high level of customer satisfaction.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
...expertise.We focus on creating a difference with the technologies we develop and designing the future. In addition to our central office in... ..., and maintain high-performance mobile applications using React Native- Contribute to architectural decisions and take ownership...
...(we pay you to volunteer)* Financial Hardship Loans (we help when you need it most)* Quarterly Employee Social Events (bowling, zoo, baseball game, fall festival, etc.)* On-site Bistro (fresh salads, sandwiches, snacks, drinks, and incidentals)* Holiday Pay *...
...simplifying Ford's highly complex global infrastructure environment across Google Cloud Platform (GCP), on-premises data centers, and distributed locations in all major regions. As a GCP Cloud Architect, you will provide day-to-day responsibility with hands-on design and...
...for Imaging ordered exams. Obtains optimum diagnostic imaging following ALARA principals. Participates in the quality, process and performance improvement initiatives as requested. Performs timely documentation in radiology computer systems. (***) ***-**** Employment...
- Achieves or exceeds sales targets while interacting with customers via chat and/or phone selling Company products and services. - Demonstrates consultative sales techniques by using lifestyle discovery questions, clarifying needs, overcoming objections, and providing...