Call Center Representative Job at Acro Service Corp, Peoria, IL

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  • Acro Service Corp
  • Peoria, IL

Job Description

Job Description

Job Details:

Job title :: Call Center Representative

Duration :: Temp to Hire

Shift :: Monday-Friday (First Shift) 7am-4pm

Location :: Peoria, IL 61615

Start date :: ASAP!! ONSITE

Job Description:

Responsibilities:

Review, analyze, process and document parts requests in an accurate and timely manner according to company standards.

ESSENTIAL JOB FUNCTIONS:

  • Process PO’s from Customers
  • Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material.
  • Process returned goods paperwork, issue credits/debits.
  • Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards.
  • Supply quotes to customers for material in a prompt and accurate manner.
  • Identify and resolve order discrepancies in a timely manner.
  • Resolve customer inquiries via phone or email
  • Handle high volume calls while performing all other task
  • Lead special projects and other duties as assigned.

Qualification:

  • Two or more years of customer service experience in a heavy call volume environment is required.
  • Elevator part knowledge and five or more years elevator technical experience is a plus.
  • Working knowledge of Word, Excel and heavy Outlook is required.
  • The ability to read, interpret and comprehend technical drawings and specifications is required.
  • Effective verbal and written communication skills are required.
  • Must be organized and detail-oriented to perform and manage tasks as assigned.

Job Tags

Temporary work, Immediate start, Shift work, Day shift, Monday to Friday,

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