Job Description

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you! Responsibilities: Maintain customer accounts and update with new account information as needed Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction Provide thorough follow-ups to customer interactions, ensuring customer satisfaction Answer incoming calls on product and service questions, customer complaints, and general customer inquiries Interact with the sales lead to maintain and improve service and product knowledge As a Customer Service Representative, you will play a crucial role in ensuring that every customer has an exceptional experience with billyGO. Your daily tasks will include: Deliver Excellent Customer Service: Engage with customers through phone, email, and text to make sure they feel heard, valued, and supported Book Appointments: Efficiently schedule and manage service appointments using our field management software, ensuring a smooth and stress-free process for customers Support the Team & Manage Call Board: Collaborate with fellow CSRs to manage the call board, ensuring that our service team has all the opportunities they need to serve our customers Make Outbound Calls & Follow-Ups: Help call to schedule customer’s maintenance appointments, follow up with customers, answer any questions, and ensure that their needs are met Handle Additional Office Tasks: Assist with office duties such as data entry, record-keeping, and maintaining customer reports Qualifications: Previous work in a customer-facing position High school graduate, G.E.D. recipient, or equivalent Display strong communication skills, active listening skills, and personal skills What We’re Looking For: Love Talking to People: Whether it’s over the phone, email, or text, you thrive on engaging with customers and making them feel valued Have a Positive, Upbeat Attitude: You are the type of person who brings energy and enthusiasm into every conversation Be a Great Communicator: Clear, concise, and friendly communication is your superpower, whether you’re explaining services, resolving issues, or answering questions Be a Team Player: You work well with others and are always willing to lend a hand to ensure that our customers get the best possible service Stay Organized: You can handle multiple tasks and details with ease, ensuring that everything is managed smoothly and efficiently billyGO CSR Predictive Index: For a Customer Service Representative (CSR) position at billyGO, the ideal Predictive Index (PI) personality types are those that align with strong interpersonal and organizational skills, the ability to handle pressure, and effectively communicate. Based on research from the Predictive Index system, the following profiles are a good match for this role: Collaborator: Collaborators are empathetic, cooperative, and patient. These qualities are essential in a customer-facing role where building rapport with customers and handling inquiries efficiently are key. Collaborators thrive in team environments and are open to feedback and multiple opinions before making decisions Operator: Operators are reliable and cooperative individuals who stay calm under pressure. They are particularly well-suited to roles requiring consistent performance and patience, making them ideal for customer service positions where tasks can sometimes become repetitive, but attention to detail remains critical Altruist: Altruists are known for their helpful and supportive nature. They perform well in customer service because they are detail-oriented and naturally seek to resolve problems in a way that benefits both the customer and the company Preferred Qualifications: Experience in the HVAC or plumbing industry Knowledge of scheduling or dispatching software Spanish language proficiency is a plus Your Application Process: Apply Online: We’ll review your application within 3 business days Complete PI Assessment: Complete the Predictive Index Assessment Phone Call: If selected, you’ll be contacted to set up an interview In-Person Interview: Meet with our team to discuss the role and find out if it’s the right fit for you Follow-Up: We’ll follow up with you within 3 business days after the interview Compensation: $20 hourly #J-18808-Ljbffr billyGO

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